macOS Support Essentials (Monterey)

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macOS Support Essentials is a three-day course that teaches the best ways to support macOS Monterey users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience. Objectives What you'll learn: How to use macOS Monterey tools and resources to troubleshoot macOS Monterey macOS Monterey features and functionality, including how to find more information How to prepare for Apple Certified Support Professional (ACSP) certification Audience People who manage computer networks or computer labs that run macOS People who support Mac users Prerequisites Recommended knowledge: macOS knowledge Basic computer navigation skills Topics Installation and Configuration Update, upgrade, and reinstall macOS Monterey. Set up and configure macOS on an individual Mac. It introduces the command-line interface and macOS Recovery. User Accounts Manage user accounts, user home folders, macOS security and password changes. File Systems and Storage Manage file systems, storage, encryption, permissions, and file sharing. Data Management Use hidden items, shortcuts, file archives, metadata, and Spotlight. Manage system resources and Time Machine. Apps and Processes Install, manage, and troubleshoot apps. Manage documents. Network Configuration Manage basic and advanced network settings. Troubleshoot network issues. Network Services Manage network services, host sharing, and a personal firewall. System Management Manage printers and scanners. Troubleshoot peripherals, startup, and other system issues.